Last updated: June 2026

Edit & Joy Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services.

This policy applies to visitors of editandjoy.co.uk and to anyone who contacts or works with us.

1. Who We Are

Business name: Edit & Joy Ltd
Website: editandjoy.co.uk
Email: aimee@editandjoy.co.uk
Business type: Professional decluttering and home organising services

For the purposes of UK data protection law, Edit & Joy Ltd is the data controller. Edit & Joy Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZC146442.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact information – such as your name, email address, phone number, and home address when you contact us or book a service

• Service-related information – details you choose to share about your home, circumstances, or goals to help us provide the right support

• Sensitive personal information – you may choose to share personal circumstances (such as bereavement, health, or family situation) during consultations. We treat this with the utmost discretion and use it only to tailor our service to you

• Photographic content – with your explicit prior consent, we may photograph areas of your home before and after a session for the purposes of our portfolio or social media. You may withdraw this consent at any time

• Technical data – including IP address, browser type, device information, and usage data collected via cookies and analytics

• Marketing preferences – if you opt in to receive updates or communications from us

3. How We Collect Information

Personal data may be collected when you:

• Complete a contact or enquiry form on our website

• Contact us via email, phone, WhatsApp, or direct message

• Book or enquire about a service

• Attend a discovery call or in-home session

• Subscribe to updates or newsletters

• Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and communications

• Provide decluttering and home organising services

• Manage bookings, deposits, and payments

• Send follow-up notes and session summaries

• Improve our website and services

• Comply with legal or regulatory obligations

We do not sell or rent personal data to third parties.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you have actively opted in (e.g. marketing communications, photography)

• Contract – where processing is necessary to deliver the services you have booked

• Legitimate interests – such as responding to enquiries or improving our services

• Legal obligation – where required by law

6. Data Sharing

We may share personal data with trusted third parties only where necessary, including:

• Website hosting and platform providers

• Analytics and performance tools

• Calendly (booking and scheduling) — a US-based service. Calendly participates in data transfer frameworks and provides Standard Contractual Clauses to ensure your data is handled in accordance with UK data protection law

• Payment processors

• Professional advisers, such as our accountant

All third parties are required to handle personal data lawfully and securely.

7. International Data Transfers

Some service providers we use, including Calendly, may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or use of reputable providers operating under recognised data transfer frameworks.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

• Enquiries that did not result in a booking are retained for one year, then securely deleted

• Client records and financial information are retained for six years in accordance with HMRC requirements

• When data is no longer required, it is securely deleted or anonymised

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us at aimee@editandjoy.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

10. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. When you first visit, you will be asked to consent to non-essential cookies via our cookie consent banner. Cookies may include:

• Essential cookies required for the site to function

• Analytics cookies to track performance and usage (only set with your consent)

You can update your cookie preferences or disable cookies at any time via your browser settings.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices and encourage you to review them separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be published on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Edit & Joy Ltd
📧 aimee@editandjoy.co.uk
🌐 editandjoy.co.uk